Refund policy

At  LucienKross, we want you to love your purchase as much as we loved making it. If something isn’t right, we’ve got you covered.

1. Return & Exchange Window

• You can request a return or exchange within 10 days of receiving your order.
• Items must be unused, unwashed, and in original packaging with tags attached.

2. Damaged or Defective Products

• If you receive a defective or wrong item, please notify us within 48 hours with photos.
• We’ll arrange a replacement or full refund at no extra cost.

3. Refunds

• Once your return is picked up, inspected, and approved, refunds will be issued to your original payment method within 7–10 business days.
• Shipping fees (if applicable on the original order) are non-refundable.

4. Free Return Shipping

• We’ll arrange the return pickup for you.
• No need to worry about shipping labels or courier visits—we’ll take care of it.

5. How to Start a Return

• Email us at heylucienkross@gmail.com with your order number, product details, and reason for return.
• Our customer support team will schedule the return pickup at your convenience.